Refund Policy

We offer an easy 15 day return policy on purchases. We will refund your order total, less our costs for shipping and handling each way. If we are at fault, then you will not be required to pay shipping costs. Please be mindful of the following details about returns:

• For items that shipped free, our shipping costs will be deducted from your refund.
• An order cannot be cancelled once it has shipped. If you decide to cancel after shipment, our standard return policy applies.
• Returned items must be in new condition and in the original packaging.
• Please do not assemble or modify a product before returning it or else we cannot refund your purchase.
• If your order arrived damaged or defective, please see contact us via email
• *We do not provide refunds for upgraded/expedited shipping 

The few exceptions that cannot be returned:

• Gift Certificates
• Items marked as non-returnable, which is clearly marked on the sale page before placing your order.

Return an Item or Order

• Click Return Items
• If you placed more than one order, please select the order containing the item you'd like to return.
• Select the reason for returning the item in the drop-down menu. (Note: If you select "Other," please write the reason in the "Comment" field.)
• Click "Submit" at the bottom of the page.

What if My Order Arrives Damaged?

We package all of our products well so they arrive on your doorstep snug, safe, and secure. We double-box many items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 15 days. We're happy to send you replacement parts as soon as possible.

• If you ordered by Truck Freight or White Glove, please note the instructions below.

The royal treatment, there and back.
Our luxurious Truck Freight and White Glove return policy.

• When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
• If you have already accepted the package and notice missing or damaged parts, please contact us and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
• If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
• If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item us, on top of the refund.
• If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit.
• We select only the most reliable, highest quality products and the most reputable manufacturers to work with.